Complimentary Collision Inspections & Consultations
Complimentary Collision Inspections & Consultations
The information on this website is here to help you understand your rights as a North Carolina consumer. It is educational in nature and should not be mistaken for legal advice.
Insurance claims can get complicated, and every situation has its own facts, policies, and pressures. Because of that, you should speak with a qualified legal professional if you need guidance tailored to your specific circumstances.
Our goal is to empower you with clear, accurate information—so you can make informed decisions and avoid being misled or intimidated during the claims process.

After an accident, the collision repair center’s responsibility is to restore your vehicle to pre-accident condition. Many factors come into play during the repair process of today’s vehicles and, if any element is overlooked, you and your family could be put at risk. In addition to safety issues, the quality of the repair could affect the resale value of your vehicle. Though the insurance company is required to compensate you for diminished value, a poor quality repair will undoubtedly reduce the resale value of your vehicle. Carolina Collision Appraisal Services (CCAS) offers FREE visual post collision repair inspections.

In a vehicle accident that wasn't your fault? Regardless of the quality of the repair, would you pay the same price for a vehicle that has incurred damages as one that has not? By being involved in an accident, your vehicle has sustained an automatic loss of value. In addition to Carfax and Autocheck, your NC vehicle title requires you to, by law, disclose any damage that is above 25% of the fair market retail value of the vehicle prior to the accident. It is the insurance company’s responsibility to compensate you for the pre-loss value of your vehicle. CCAS will develop a customized Diminution of Value (DOV), often referred to as Diminished Value, report and work with the insurance company to ensure that you collect what is owed to you.

When the original estimated and/or supplemental cost of repairs reaches or exceed 75% of the vehicle’s pre-accident actual cash value, you have a total loss. Auto insurers have also been known to deem a vehicle a total loss when damages are initially estimated at 50% to 65% of the vehicle’s pre-accident fair market retail value, based on the probability of hidden damages. If you are not satisfied with the offer that you receive from your insurance company, then you have the right to invoke the NC appraisal clause, which is a general statute that provides you with the means to have your diminished value claim resolved with minimal involvement on your part. CCAS will determine the actual cash value of your vehicle and work with your insurance company to ensure that you collect what is owed to you.

Purchasing a vehicle is a major financial investment for most people and, according to financial experts, the purchase of a good used vehicle is a very sound economic decision. But how do you know that what you are buying is not just somebody else's headache? Is the vehicle being sold by a dealer with an "as is" sale clause? Do you trust what you are being told about the condition and/or history of the vehicle? CCAS will meet with you and/or the seller, perform a visual inspection and perform a complete diagnostic scan on the vehicle to make sure everything is working properly.

Vehicles manufactured today, and in the future, are like computer networks on wheels. Today’s vehicles include dozens of computers, cameras, and sensors, and these numbers will only increase in the future, given the advances that are being made in hybrid, electric, and autonomous-driving technology. Without a diagnostic scan of a vehicle that has been involved in an accident, there is no way to know if everything is working properly. A diagnostic scan should be performed as part of every vehicle repair, but many shops and/or insurance companies simply do not do it. CCAS offers a complete diagnostic scan as a standalone service and includes a complimentary diagnostic scan as part of any other paid service.

After being involved in an accident, most insurance companies will direct you to a repair facility with whom they have a “relationship”, or do a estimate based on photos that you send them. As long as you take your vehicle to a shop of their choice, it will be repaired quickly and the repairs will be guaranteed for life. Sounds good…but what is really going on with your car? Is a picture estimate going to reflect the full extent of the damage? Do you understand everything that is written on the estimate? Do you understand everything that the repair facility staff are telling you? Is the shop fixing the car with your best interest in mind or the best interest of the insurance company? Are you being fully indemnified for your loss?

There is presently a lot of confusion, or misrepresentation of the Right to an Appraisal process, in the industry. All parties involved in the collision repair and claims process have different job functions. Insurance companies have done a masterful job at blurring what these job functions are for the purpose of saving them money and not assuming the liability of the repair. Millions of dollars are spent every year on marketing and tv commercials, trying to convince you that they are on your side, you are in good hands or they are like a good neighbor when a loss occurs. Understand insurance companies exist as a business to make money, and the less they pay out on a claim the more they make. Are you being fully indemnfied for your loss? Your vehicle may have been repaired at no additional costs to you, but is that the sum total of your loss? If one shop charges $5000 to fix your car, yet a second shop says it will cost $7500 to fix your car, due to required manufactures procedures, is your loss $5000 or $7500? If an experienced appraiser writes a damage estimate that is for $10,000, due to certain items being left off of the repair facilities estimate to help the customer, but in reality the procedures are required, is that your true loss? Make sure your appraiser is a disinterested party to the claim, and has the experience to write for the full amount of the damages to your vehicle.
CCAS will meet with you, do a claim review and visual inspection of the repairs completed on your vehicle. We will point out obvious issues and concerns about the repair and how your vehicles' value may have been affected.
Repair Inspection Report, with photos, reflecting appraisers opinion, comments and findings as to quality of repair. CCAS will also do a post repair diagnostic scan to make sure everything is working properly.
What is the cost to properly repair your vehicle?
What is your vehicle worth?
CCAS will provide you with a comprehensive and detailed report on the market related Diminished Value your vehicle has suffered as a result of an accident that was not your fault. This report will help collect what is owed to you.
If your vehicle has been deemed a total loss and you are not satisfied with the offer from the insurance company, you have the right to invoke the appraisal clause and hire CCAS to determine the actual cash value.
Computer Diagnostic Scans
Your vehicle should have a complete diagnostic scan prior to repairs being performed to determine damages.
After your vehicle has been repaired, a computer post scan is the only way to know if everything is working properly.
Additional charges may apply for disassembly and inspection.

I fell in love with muscle cars at a young age and bought my first vehicle repair shop in 1982. I have owned and managed multiple vehicle collision repair shops during the past 44 years, and I have experienced the evolution of the automobile from its simplest form to today's computers on wheels. Unlike the “good ole days,” most of toda
I fell in love with muscle cars at a young age and bought my first vehicle repair shop in 1982. I have owned and managed multiple vehicle collision repair shops during the past 44 years, and I have experienced the evolution of the automobile from its simplest form to today's computers on wheels. Unlike the “good ole days,” most of today’s vehicle repair shops are owned by large corporations that serve the insurance companies rather than the vehicle owner.

Did you know that NC requires 1528 hours of training and a license to cut hair but there are ZERO training and licensing requirements to fix your vehicle? Make sure that you know who you are dealing with! CCAS is licensed by the state of NC to do vehicle damage analysis and estimates. We are also certified by multiple OEM maufacturers,
Did you know that NC requires 1528 hours of training and a license to cut hair but there are ZERO training and licensing requirements to fix your vehicle? Make sure that you know who you are dealing with! CCAS is licensed by the state of NC to do vehicle damage analysis and estimates. We are also certified by multiple OEM maufacturers, including Mercedes and BMW to appraise and determine vehicle damages.

Insurance companies want to pay the least amount possible to repair your vehicle and, as a result, many shops will do the least amount possible to complete a repair. CCAS will work with you to ensure that you receive a top-notch repair with fair and just compensation.
If you have been in an accident, irregardless of the quality of the repair, your vehicle HAS lost value. An industry expert explains diminished value and what the insurance company does not want you to know.
Do you have questions or concerns about your damage claim, the vehicle repair or it's value?
Send me a message and let's talk!
CCAS serves the Raleigh, Durham, Chapel Hill, Triangle, Cary, Rocky Mount, Garner, Wake Forest and surrounding areas


To pay for Vehicle Appraisal, Diminished Value Appraisal or Total Loss Value with Paypal
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